DisputesClients

Opening a dispute

If something's off, AiHIRE Trust mediates. Here's how to start one and what to expect.

If a project goes off track, you can open a dispute from the order page. It pauses any pending escrow release until our Trust team reviews.

What you'll need

A clear summary of what was promised vs what was delivered.

Evidence — original brief, message threads, files. Trust can only weigh evidence both sides have shared.

Your preferred outcome: revision, partial refund, full refund, or release to expert.

Median resolution: 4 business days. Both sides have 48 hours to submit evidence after a dispute opens.

Decisions are written, logged, and emailed to both parties. They can be appealed once within 7 days.

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AiHIRE Trust replies in under 4 business hours, in Arabic or English.